Commitment & Expectations


In any working relationship or partnership it can be helpful to spell out some of the key elements of how things should ideally operate. Recognizing that these are things that we aspire to and will at times come up short in our attempts to do our business in a compliant manner, there is nonetheless value in stating how we would like things to happen. There are probably several ways to capture the key elements of a successful working relationship but I have chosen to do it by spelling out our commitment TO you as Ministry Units and our expectations OF you.

  • Commitment
  • Our commitments to you as Ministry Units are as follows:

    • To give as we can i.e. no hoarding
    • To distribute fairly (note not evenly) as best we can the items we have in stock
    • To take into account your request for inclusions/exclusions
    • To deliver shipments as per agreed schedule as best we can allowing for the inevitable operational challenges e.g. traffic, truck issues, illness,…
    • To prepare shipments for collection in accordance with agreed to pickup appointment
    • To exhibit at a minimum a courteous, professional manner in all dealings with you our partners
    • To communicate in a clear and timely manner about all matters
    • To listen to and incorporate your feedback/suggestions re our working relationship
  • Expectations
  • Our expectations of you as Ministry Units are as follows:

    • To communicate needs, changes to your ‘order’ with at least 48 hours’ notice if at all possible (avoidable last minute requests are often difficult to accommodate operationally)
    • To make best efforts to keep pickup appointments
    • To show understanding and courtesy to delivery personnel … even if they are late (it is rarely their fault)
    • To avoid returning items to us unless it is absolutely necessary (especially fresh or frozen items which often have to be discarded)
    • To return what we call MRO items i.e. skids, BANANA BOXES and TWIX BOXES (we NEED your boxes!)
    • To maintain at a minimum a courteous, professional manner in all dealings with us
    • To pray for our work in supporting you. Perhaps you could pray for us as a Ministry Unit team on the day you receive your shipment? Specifically we would ask your prayers for
      • God’s provision. We think we often have not because we ask not. We rely 100% on donations. We buy nothing. God is our provider through the generosity of donors (our ‘ravens’). Our job is to claim His promise of provision. Please join us in asking God to send us what we (you) need for your ministry. Phil 4:19 says “And my God will meet all your needs according to the riches of His glory in Christ”
      • God’s protection. Both in the warehouse and on the road. The logistics business has its risks. Injuries and accidents are not uncommon. Let’s pray that they are rare in our world. Psalm 91 or Psalm 121 are great passages to pray from in this regard. Also for spiritual protection. We are about God’s business. We have an enemy who wants to thwart our efforts. Isa 54:17 says “..and no weapon fashioned against you will stand…”
      • God’s wisdom. That we would together be given the wisdom to discern God’s leading and experience the inspiration of the Holy Spirit in how to execute better and better the mandate we share. Col 1:9 says “…We continually ask God to fill you with the knowledge of his will through all the wisdom and understanding that the Spirit gives,… ”
      • God’s strength. The demands of our work are often high and it can seem like there is always more to do than we have capacity to complete. May our experience be like that of the Apostle Paul. Col 1:29 says “To this end I struggle with all the energy Christ so powerfully works in me.” Please pray that we (and you) have this problem!